Frequenctly Asked Questions

  • How long does it take for Bitcoins to reach my Wallet?

    Receiving Bitcoins usually takes 30 to 60 minutes. However, if the network is crashed it can take up to 3 hours or more. The incoming transaction must receive 3 confirmations from the Bitcoin network for it to appear in your wallet.

  • I carry out an operation in www.zesions.com, can I request a refund?

    Trading with cryptocurrencies carries a high risk due to its high volatility in the market, for this reason, we do not accept any type of refund, so we always recommend being well informed before the use of cryptocurrencies.

  • How long does it take to get the Bitcoins from my Wallet to the Wallet at www.zesions.com?

    The receipt of Bitcoins usually takes between 30 and 60 minutes. However, if the network fails, it can take up to 3 hours or more. The incoming transaction must receive 6 confirmations from the Bitcoin network in order to proceed with the assigned payment.

  • What happens if I sent an immediate transfer from my bank account to the www.zesions.com bank account and it is not credited immediately?

    At zesions.com we have a quick solution for everything, in case of sending a payment and it is not immediately credited to the assigned bank account, the order will be pending, you can see it in the Transactions section, once the funds are available In the bank account of zesions.com, you will receive a notification by email so that you log in and fly to mount the order with the same amount in order to receive the requested funds at the current rate at the time of the arrival of the funds your order will be processed immediately as usual during our customer service hours.

  • How long can it take for the bank transfer sent by www.zesions.com to reach my bank account?

    All payments are executed in the fastest way allowed by our banking partners, funds can be credited immediately to your bank account, it can also take 24 to 48 Hours business days within the EEA European Economic Area tocash in your account, Everything will depend on the issuing and receiving banking entities. If it extends beyond this period, we recommend issuing a technical support ticket so that our professionals can follow up and always give you the best solution.

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